ONLINE RETURN/EXCHANGE POLICY (DOMESTIC ONLY)
If you are not completely satisfied with your online purchase, you can send it back to us for a refund or exchange within 14 days of purchase. To be eligible for a return, you will first need to email firstname.lastname@example.org to receive a return authorization number and we will get back to you within 18 hours with details on how to process your return or exchange.
To complete your return, we require a receipt or proof of purchase.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Please allow 1 business days for us to process your return or exchange.
Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.
Customer is responsible for all shipping costs unless the item is damaged or we made a mistake.
A $9.90 re-stock fee will apply to all returned items.
We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
CANCEL AN ORDER
If you need to cancel an order you must e-mail us within 4 hours of when you place your order.