ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details.
If you do not receive our confirmation email during this time, please contact us via email@example.com to get more information.
After that, your order will be processed for stocking, packing, and shipping and this normally takes 3-5 working days. When this preparation process is finished, we will send a Shipping Update email to your email address with your tracking number. It may take 5-7 working days for your tracking status to be updated on the carrier's system and go online.
Helios Global works very closely with top global merchants from all over the world to source and curates the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of helpful products. Think of us as a one-stop-shop destination for the best products and purchases from worldwide vendors from Europe, Asia, and North America via our partnership with USPS.
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
Estimated Shipping Time
United States, United Kingdom, Canada
10-20 working days
Rest of World
10-30 working days
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking numbers can take 1-2 days to appear in the shipping carrier's system after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date. If the tracking number is still not working within a few days, please contact the shipping carrier or our email support team.
* Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons, especially in November and December. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains the difference in the estimated shipping times stated above.
Approximate shipping times for Expedited Shipping option by DHL, FedEx, Aramex, UPS or equivalent expedited shipping :
5-10 business days worldwide.
Please select Express shipping option upon ordering. Do note that shipping by the express method costs about USD10-30 per item, depending on the weight of the item and on the country it is being shipped to.
Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur.
- Please be advised that delivery is not handled by us, we cannot accommodate requests for delivery to be made at a particular time nor are we able to determine the day and/or time of delivery.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he fills the correct shipping address in (especially the exact number of the apartment in a building). If you found some problems with your shipping address within 12 hours of placing your order, please contact us via email address firstname.lastname@example.org so that we can assist you to change it to the right form.
In case the package has been shipped, we can not change your shipping address and we will not take any responsibility if the shipping address you provided us is wrong as well. The only thing we can assist you in this situation is by sending you the carrier’s phone number so that you can contact them and correct your address.
If the order arrives at your country and:
- The customer refuses to accept the package
- Number of attempts is made in the country of destination to deliver the package.
- According to the shipping department, the order shipping status indicated that the package was delivered to the address that the customers provided
Helios Global reserves the right to abandon the package(s) and will not be responsible for any refund.