ORDER & TRACKING
You’ll receive a Purchase Confirmation Email right after placing your order (includes order number and details).
Didn’t get it? Reach us at support@heliosglobalbrand.com.
Orders are processed (stocking, packing, shipping) in 3–5 business days.
Once ready, we’ll send you a Shipping Update Email with your tracking number.
Tracking info may take 5–7 business days to appear on the carrier’s system.
SHIPPING POLICY
📦 Made-to-order products
– All products are custom-made and include both printing and shipping time.
– We ship worldwide using the best courier for your location.
ESTIMATED DELIVERY TIME
| Region | Standard Shipping | Express Shipping |
| USA & Canada | 10-15 business days | 4-6 business days |
| UK & Europe | 8–10 business days | 5–6 business days |
| New Zealand | 5–8 business days | 4-6 business days |
| Asia Pacific | 8–12 business days | 4–5 business days |
Return & Exchange Policy
As all products are custom-made and not resellable, We do not accept returns due to change of mind. Exchanges are only accepted for defective or damaged items.
Please note:
For products with special production or updates, we will contact you via email with an updated delivery estimate.
International orders may incur import duties or additional taxes, which are the sole responsibility of the recipient.
