Silverware Cleaning Kit
Daring to be different isn’t abnormal.
Helios stands with you, empowering your journey to explore the new.
Size Guide
RING SIZING
- Cut a thin strip of paper, about 10-12cm long.
- Wrap the strip of paper tightly around your desired finger.
- Using a pen or pencil, mark the point where the paper overlaps itself.
- Lay the strip of paper on a flat surface and use a ruler to measure the distance from the end of the strip to the marking you made, in millimetres. This will give you a measurement of the circumference of your finger.
- Using the below chart, convert your measurement into a standard US ring size.
- If you are in between two sizes, it is always best to round up rather than down.
BRACELET SIZING
All bracelet sizing on our website is listed as a measurement in inches (i.e. Size 8 is 8” long with an inner circumference of 8”). Watch the below video and follow the steps to determine your size.
- Wrap a piece of string around your wrist.
- Ensure that you have left enough slack that the bracelet can move freely around your wrist.
- Pinch the spot where the bracelet overlaps itself between two fingers, and remove the string from your wrist.
- Continue to pinch the string in this spot, and lay it on a flat surface. With your other hand, mark this spot on the string using a pen.
- In inches, measure from the end of the string to the marking you have made.
- Your size is the measurement in inches (i.e. a measurement of 7.5” means you should order a Size 7.5). If you are in between two sizes, it is always best to round up rather than down.
Shipping Policy
ORDER & TRACKING
When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details.
If you do not receive our confirmation email during this time, please contact us via support@heliosglobalbrand.com to get more information.
After that, your order will be processed for stocking, packing, and shipping and this normally takes 3-5 working days. When this preparation process is finished, we will send a Shipping Update email to your email address with your tracking number. It may take 5-7 working days for your tracking status to be updated on the carrier's system and go online.
SHIPPING ORIGIN
Helios Global works very closely with top global merchants from all over the world to source and curates the most unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of helpful products. Think of us as a one-stop-shop destination for the best products and purchases from worldwide vendors from Europe, Asia, and North America via our partnership with USPS.
DELIVERY TIME
Here is an estimate of the shipping times. Due to factors that often affect international shipments, such as holidays, customs, and weather delays, we can only offer an estimate of shipping times.
|
Location |
Estimated Shipping Time |
|
United States, United Kingdom, Canada |
Orders are typically delivered within approximately 3 business weeks from the date of purchase. |
|
Rest of World |
within approximately 4 business weeks from the date of purchase |
Please note: For products with special production or updates, we will contact you via email with an updated delivery estimate.
Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking numbers can take 1-2 days to appear in the shipping carrier's system after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date. If the tracking number is still not working within a few days, please contact the shipping carrier or our email support team.
* Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons, especially in November and December. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains the difference in the estimated shipping times stated above.
Approximate shipping times for Expedited Shipping option by DHL, FedEx, Aramex, UPS or equivalent expedited shipping: 5-10 business days worldwide.
Please select Express shipping option upon ordering. Do note that shipping by the express method costs about USD 10-30 per item, depending on the weight of the item and on the country it is being shipped to.
Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur.
Please be advised that delivery is not handled by us, we cannot accommodate requests for delivery to be made at a particular time nor are we able to determine the day and/or time of delivery.
All of our transactions made through this website are authorized and processed by the payment gate of Huration International Investment.
Note: International orders may incur import duties or additional taxes, which are the sole responsibility of the recipient.
Return & Exchange
If the product you ordered has a manufacturing defect, you can return it to us for a refund or exchange within 7 days of receipt. Unfortunately, we cannot accept returns after 7 days.
To be eligible for a return, you will first need to email support@heliosglobalbrand.com to receive a return authorization number and we will get back to you within 24 hours with details on how to process your return or exchange.
To complete your return, we require a receipt or proof of purchase. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Please allow 1 business days for us to process your return or exchange.
Sale items, special orders, and custom jewelry are final sale and cannot be returned or exchanged. All returned merchandise must be in its original condition.
Customers are responsible for all shipping costs unless the item is damaged or we made a mistake.
A $9.90 re-stock fee will apply to all returned items.
Refunds
Helios will refund when the product is completely defective from Helios, not as described. For example: the product is gold when receiving a silver product, the product is not the right material as committed... Helios refuses to refund when the customer uses it incorrectly according to Helios' instructions.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@heliosglobalbrand.com
Product exchange:
- We only replace items if they are defective or damaged, only applicable to intact products (no distortion/dents/scratches... physical defects).
If you need to exchange for a similar item, please email us at support@heliosglobalbrand.com
The value of the exchanged product is calculated based on the current selling price.
- For cases where we have sent an email to reconfirm the size of products such as rings, bracelets, necklaces with videos and pictures to guide customers on how to measure and check the size, we will refuse to return the product for FREE and will CHARGE based on the actual situation, at least $10 shipping costs to return the goods to the warehouse
Note: for products with sizes, we will send an email with attached pictures of size measurement instructions, please check your email and reconfirm your size.
According to our policy, we will accept returns within 7 days and CHARGE IF IT IS NOT A MANUFACTURER'S DEFECT.
We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged. Please insure the package for the full amount of the merchandise you are sending back to us. We are not responsible for missing packages.
- Product Desciption
- Reviews
